Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!.

About Us

When are you open?

Payments & Returns

What forms of payment do you accept?
Can I order by phone?
What's your return policy?


How does shipping work?
Do I need shipping insurance?
Where is my stuff?
What if my order is damaged in transit?
Can I refuse or cancel my order?
Do you offer free shipping?

Warranty & Service

Are your products covered by warranty?
What if my product doesn't work as expected?
How do I Initiate a warranty claim?

Your Account

Do I need to set up an account with you?
How do I change and check my account details?
I've forgotten my password.
I've been asked to show proof of ID, why is this?


For questions or copies of: Invoices, Statements, Credit Card Receipts or Packing lists?
How can I send Tax exempt certificate?

Tax exempt

How long will it take you to approve my Tax exempt certificate so I can make tax-exempt purchases?
How do I become exempt from sales tax?