Monday to Friday, 9:00 a.m. - 5:00 p.m.
Eastern Time. *Excluding US holidays.

We accept PayPal and all major credit cards including Visa, Mastercard, American Express and Discover Card.

We do not take orders via phone calls.

To return an item contact us for an RMA. Once an RMA is issued please write that on a copy of your receipt and include it in the box. Returns should be shipped to SENSHU ELECTRIC AMERICA, 35799 Industrial Road, Livonia, MI. 48150.

We will notify you when your return has been received. Once your return has been received and is verified to be in unused condition with the original packaging, we will immediately issue a refund to the original form of payment.
Please read our returns sections for complete information regarding our 5 business days return policy.

UPS and FedEx will arrange all delivery for goods.

No, Shipments are automatically covered for damage sustained in transit.

Every order we ship can be tracked through either UPS/FedEx Ground or a Freight Carrier (heavier orders). Tracking details are usually sent in a shipment confirmation email within 1-2 business days of the ship date. If you do not have tracking details please contact us by email and we will re-send.

Transit damage is rare but possible. In the event that shipping damage was sustained, it is important that you take proactive steps upon receipt of your delivery.

Inspect your delivery for damage upon arrival. If the visible damage is found. Please Refuse Delivery, We will send you a replacement at no charge to you. Do not sign off on a package you know to be damaged.

If the damage is found after delivery has been made please document and contact us immediately in order to file a claim with the carrier.

Carrier damage claims must be made within 5 business days of delivery. SEA will provide as much help as possible in assisting you with any carrier loss or damage claim.

However, filing the claim with the freight carrier is the ultimately the sole responsibility of the customer.

Orders cannot be cancelled once they have been placed.

Unfortunately, we don't offer free shipping.

We warrant for a period of nine (9) months from the date of delivery of the products.

Please call us at first in this case.

Please contact us immediately with your order number. All of our products have unique order numbers. A warranty claim is started by passing the order number and a copy of the invoice to the manufacturer, who will then either contact a local service technician to fix your unit or in cases where the item is small they may provide you with instruction to ship the malfunctioning unit to them at no charge. However, in either case, we encourage our customers to contact us so that we can help the process along. You will not be left to deal with this alone.

No, however we encourage you to set up an account with us. Setting up an account is really easy and only takes a few minutes. It's not required. However, with an account you can check order status and update your information, which will speed things up the next time you order. Alternatively, if you'd prefer not to create an account, you can select guest checkout instead.

By logging in to your account using your email address and password, you will be able to access and change your account details.

You can reset your password on My Page. Click "Forgot your password?" link and follow instruction to reset your password.

Due to an increase in fraudulent orders, we may at our discretion, request a photocopy of your drivers license and/or the credit card you used to make the purchase. If you have any questions about this process, please feel free to reach out us /SEA mail address.

Please feel free to email us at sales@senshuna.com.

Please feel free to email us at sales@senshuna.com.

Please allow a few business days for a response.

We will remove sales tax from those customers that present a valid Tax exempt certificate.